SHIPPING
ORDER FULFILLMENT
At Serpent Sun, we ensure high-quality products and swift delivery by utilizing our network of global fulfillment centers. Each order is fulfilled and dispatched from the nearest available location.
- United States: Orders are shipped from our centers in Charlotte, NC, and Dallas, TX.
- Canada: Orders are dispatched from our Toronto center.
- Europe: We fulfill and ship from Latvia, Spain, and the UK, depending on your location.
- Australia and New Zealand: Orders are sent from our Melbourne center.
- Mexico: We ship from our Tijuana center.
Please note that on the rare occasion a product isn't available at the closest center, we'll ship from another one of our nearby centers where the item is in stock. This ensures you always receive your order in the most efficient manner possible.
ORDER PROCESSING TIME
We strive to dispatch your order within 3-5 business days of receipt. Over half of our orders are shipped within 3 business days or less. However, please be aware that processing times may extend by a few days during peak holiday seasons such as Easter, Thanksgiving, Christmas, and New Year's.
STANDARD SHIPPING
Delivery times for orders vary based on your shipping location, typically ranging from 2-7 business days. Please note that we cannot be held responsible for any errors made by courier companies during the shipping process.
* Please note that buyers are responsible for any customs and import taxes that may apply.
* We cannot be held responsible for packages that are lost, stolen, tampered with, or delayed by the carrier. Your understanding is appreciated as we strive to ensure the best possible service.